a large-scale digital transformation is underway in Healthcare.
of consumers still receive healthcare bills in the mail
87%
87%
Only 1/3 of tech leaders at healthcare companies view their data as a strategic asset, compared to 2/3 at financial services firms
In our digital age, some healthcare organizations still struggle to justify the transition from mainframes and faxing documents
Healthcare &
Digital Transformation
Healthcare &
Cybersecurity
Healthcare &
Productivity
Healthcare &
Managing Talent
While medical technologies have always been at the forefront, the industry has struggled with building interoperability of systems across the care continuum, digitizing information, and creating digital-first, connected consumer experiences. That is changing—for all sub-sectors within the healthcare ecosystem—as powerful market forces, from consolidation to disruption to changing consumer expectations, are commanding unprecedented levels of commitment to digital transformation. It is why healthcare organizations are now investing heavily in launching new digital products and services—and why nearly half (49%) of surveyed tech leaders in healthcare said keeping up with technology trends and applying them to healthcare is their primary challenge.
Dive into the digital issue
42%
42%
15%
Dive into the Cyber issue
Cyberattacks can interrupt medical devices, close emergency rooms, and cancel surgeries. The WannaCry attack, for instance, disrupted a third of the U.K. National Health Service, resulting in 19,000 canceled appointments and costing the organization more than £100 million. Such problems are a growing threat in the industry, which has traditionally focused on privacy and compliance. But as the healthcare ecosystem becomes more digital, a comprehensive cybersecurity strategy centered on securing business operations must become an increased focus, all while managing spend to prioritize quality of care.
Proper cybersecurity is critical to providing world-class healthcare.
Dive into the Talent issue
Healthcare is beleaguered by some of the most complex challenges of any sector, often causing its employers to seek deep industry expertise among leaders and employees. This approach is challenging, however, when recruiting for new, sought-after skills in technology, experience design, and other areas that the industry is just beginning to wrestle with—and as companies seek to innovate and evolve. Add this to growing disengagement among healthcare workforces and the predicted deficit of about 100,000 doctors by 2030, and the threat to providing (and funding) quality care becomes real.
There is a looming talent crisis in healthcare.
Dive into the productivity issue
The complexity of U.S. healthcare is compounded by the inefficiencies that exist within each organization. Inefficient operations not only increase healthcare costs, they affect employee engagement, consumer experience, and perception of value. To compete effectively in a changing market, healthcare organizations will need to better understand and then refine the way their people work—with automation a key component of freeing up people’s time to do more value-added, engaging work. This type of analysis has been key to transformation in other industries, such as retail and financial services.
Measuring and quantifying work activity will be a prerequisite for success.
9%
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When we asked how focused organizations' cybersecurity strategies are on the critical functions of their business, there were mixed results
Extremely focused
somewhat focused
not very focused
Compare to other industries
CONSUMER & INDUSTRIAL PRODUCTS
Healthcare
Energy & utilities
Financial Services
46%
45%
9%
69%
30%
1%
of U.S. healthcare organizations report they are concerned about finding candidates with the right skill set
58%
18%
Healthcare as a share of U.S. GDP
in 1980
in 2015
The main causes: “too many bureaucratic tasks” and “spending too many hours at work.”
40%
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Physician burnout
WMP.com/fresheyes
51%
2013
2019
