IT'S NATURAL FOR attracting, retaining, and managing talent TO FEEL COMPLEX.
To compete in the fast-changing marketplace, smart companies are focusing on digital transformation to deliver an exceptional customer experience. What’s often missing, is the understanding that engaged employees are key to achieving success. Yet, many companies are failing to optimize their most important asset: their people.
Winning in the workplace is not about amassing a dream team comprised of star talent. It’s about transforming competent employees into superstars by cultivating an engaging culture, intentionally designing employee journeys, and empowering them with digital tools to thrive.
It’s about taking the talent you have and enabling them to win. But how?
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employees are key to achieving success
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What can you do about it?
The War for Talent is Hot
Conventional Wisdom vs. A Fresh Look
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Attracting, retaining, and managing Talent
Investing in culture to foster employee engagement and loyalty is more fruitful than trying to build a team of all-star talent.
Instead, Here's a fresh perspective
You need the best-educated, highest performers to make your organization competitive.
Conventional wisdom says
Intstead, here's a
The war for talent can only be won by offering the highest pay in the most attractive sectors.
Building the right customer experience is more important than building the right employee experience.
Winning the war on talent starts with hiring people who believe in the company's purpose and who share its values.
Net Promoter Scores are 55 percentage points higher for companies with highly engaged employees.
The war for talent is hot
Highly engaged employees are 35% more likely to stay at an organization
Only 22% of executives say their companies are “excellent at building a differentiated employee experience"
A 5% increase in employee engagement is linked to a 3% increase in revenue growth the following year
To engage employees, you must provide them—and connect them with—a higher purpose, or “North Star"
Provide informal and alternative methods of reward and recognition
Listen to employees—gather feedback continuously and respond to it
Through journey maps, shed light on how an employee experiences a set of processes and tools to perform a job
Embed modern org design, including cross-functional teams focused on delivering outcomes rather than projects
Use human-centered design tools like personas, user job stories, prototyping, and co-creation when creating employee experience
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Instead, take a
Instead, take a fresh perspective